My experience with The Clockworks is just as poor as the other two reviewers. I find it hard to believe a business that operates like this is still IN business. I dropped off a small clock in mid-January 2012, and was told it would likely take several months to repair. That's fair, but after the several months went by, I tried repeatedly to speak with someone who could tell me the status of the repair, and finally after several attempts, in JUNE (yes, 5 months later) I was told they were waiting on the hands. I called again on October 4 (yes, ANOTHER 4 months later), after having received no additional information or updates about my repair, and was told someone would get back to me. On October 6 I got fed up, went to the shop to retrieve my clock, and was treated as if I was somehow at fault -- one of the shop clerks started in with "can I just say in my defense, it is difficult to find hands for a 60-year-old clock ...." No attempt to apologize for the extremely poor customer service, and lack of communication, just excuses and attitude.
What they don't know is that I have several Atmos clocks that need to be repaired and was trying out The Clockworks with this smaller piece of work to see how they would do. So they basically blew a four-figure job with their lousy service.